Return Policy

Ten Club will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 90 days of purchase for shipments outside of the United States). Ten Club will not accept for return or exchange any packaged non-wearable’s, including CDs, DVDs, or videos once opened. There are no refunds, returns or exchanges for digital downloads, all sales are final. Please contact shipping@tenclub.net before returning any items so we can inform you of your return/exchange options.

MEMBERSHIPS

Please contact info@tenclub.net with any membership issues or questions. 

TICKETS

Tickets are non-refundable and non-transferrable. Please contact tickets@tenclub.net with issues or questions. 

POSTERS and other LIMITED EDITION ITEMS

Posters are sold as-is, no refunds, no returns. Please contact shipping@tenclub.net with issues or questions.

REFUNDS

Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. Please contact shipping@tenclub.net with any questions.

WHO PAYS FOR POSTAGE

Postage for returns/exchanges is paid by you. If you are returning damaged or defective merchandise, we will pay the cost of return shipping. Please contact shipping@tenclub.net with any questions.

WHAT IF MY RETURN IS LOST IN THE MAIL?

We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery. Please contact shipping@tenclub.net with any questions.

If there is a problem with your order please e-mail us at shipping@tenclub.net

Please send returns/exchanges to :

Ten Club Returns
PO BOX 81429
Seattle, WA 98108-1329

Ten Club reserves the right to amend this policy at any time.