Ten Club Membership Policy
Ten Club Ticket Policy
Gift Card FAQ
Forum Tip -
There may be more than one way to accomplish a task. This FAQ gives basic examples.
I just registered on the site. Do I have to be a paid Member to post in the Forum?
You do not have to be a paid Member to register an account on pearljam.com or to read the Forum. You must be an active paid Member of the Ten Club to post on the message board though. If you would like to sign up, please go HERE for more information.
How do I choose or change my avatar?
Log in to the Forum, go to “Account Options” (the gear icon under your username) then click ‘Preferences’, and select ‘Change My Picture’.
It won’t let me upload my photo to My Profile/The Forum. What should I do?
Please be sure that the image you are trying to upload is no larger than 2MB and that the format is either jpg, gif, or png.
How can I change my username?
You can’t. Once you have created a username, you will not be able to change it.
I accidentally used my real name for my username. How do I change this?
Contact firstname.lastname@example.org about this. Your Forum username is part of your Ten Club Membership registration.
How do I post on the site?
Log in to your Ten Club Membership account with your email address and password. Navigate to "Forum”.
Please note: You may need to click "Log In" again from here.
To start a new discussion/thread, click on the "New Discussion" button at the top right of the page. You can navigate to the appropriate Forum for your post or designate the Forum from the "New Discussion" page.
To reply to a comment in an already-existing discussion/thread, type in the box below "Leave a Comment". You can quote another Member by selecting the "quote" icon in their post.
How do I post from my mobile device?
Log in to your Membership account with your email address and password and go to the Forum. You may need to click "Log In" again from here. To start a new discussion/thread, click on the post icon (chat bubble) in the top navigation bar.We also have a Free App -
Visit the iTunes App Store to Download:
To Access Member's Only Bonus Content:
If you do not have a Ten Club Membership, you will want to open the app and click on 'Bonus' and select 'Join Now'. If you already have a Membership, you will just need to log in with your account login information and click 'Send'. You will now have access to the Bonus Pack.
An App for Droid is being worked on, please stay tuned...
Where are private messages located?
Click on “Inbox” in the top navigation bar. To start a new Private Message, select ‘New Message’ in your Inbox.
How do I send a personal and Private Message to another Member or Members?
1. Click on the Member's username to view their profile.
2. Click on the “Message” option at the upper right to change to the Private Message text box.
3. Type your Private Message in the “Message” text box and send it. Make sure you’re not typing in the “Activity” text box, because this is made public.
How do I post to my public Activity Wall for everyone to see?
Log in to the Forum and click on your username to enter your profile page, then type your message in the text box under “Activity”. Messages posted to your Activity Wall are made public.
If I accidentally post a Private Message to the public Activity Wall, how do I delete it?
You can delete comments you have posted to another Member's activity wall by clicking 'x' in the upper right corner of the post.
How do I change my signature?
Log in to the Forum, go to “Account Options” (the gear icon under your username) then select ‘Preferences’, and click ‘Signature Settings’.
How do I put an image in my Forum post?
You can link to images you have uploaded to image hosting sites (e.g. Flickr, Photobucket, Facebook accounts, etc.) by clicking on the picture icon in the comment box and entering the url of the image.
How do I collapse the navigation sidebar listing the Categories on my Forum page?
Just click on the vertical separation bar and it will collapse. Click on the vertical separation bar again to pull it back open.
How do I delete a thread I posted?
You can flag the thread by using the “Flag” option and request that a moderator (Kat or Sea) close it or remove it. You can reach the Forum Admins by sending a Private Message to either/both of them or by emailing email@example.com
How do I bookmark a discussion/thread?
From a Forum main page, click on the star next to the discussion/thread. If you are in the thread already, you can click on the star to the right of the subject line of the first post.
To manage bookmarks, select the star icon under your username or click on "My Bookmarks" from the navigation sidebar.
How do you remove a discussion that has been bookmarked?
Select the star icon under your username and then click the star to the right of the subject line of the thread. If you are in the thread, you can click on the star to the right of the subject line of the first post.
How do I know which threads I've posted in?
From the navigation sidebar on the left, select "Participated" to list your comments/posts. To list only the discussions/threads you started, select "My Discussions." If you have the sidebar collapsed, you will need to click on the vertical separator to pull it back open.
I saved a draft comment/post, where did it go?
Click on "My Drafts" on the navigation sidebar. If you have the sidebar collapsed, you will need to click on the vertical separator to pull it back open.
How do I adjust the Forum colors?
On the top Forum menu bar, select “Lights Down” for a dark background or “Lights Up” for a light background.
How do I report a post that violates the rules?
Click on the “Flag” icon to report the post to a Moderator. Please type the reason for flagging the comment/post in the dialogue box.
If I need help with other Forum information, whom should I contact?
Any Ten Club Membership or General questions should be emailed to firstname.lastname@example.org
For Merchandise or Order/Return questions you will want to contact email@example.comAny Ticket/Tour related questions should be directed to firstname.lastname@example.org