Ten Club Membership Policy
Ten Club Ticket Policy
Gift Card FAQ
Gift Card Terms & Conditions (click to expland)
If the gift card recipient is not a PearlJam.com member, they will be required to create a free account in order to redeem a gift card. PearlJam.com gift cards may only be redeemable toward the purchase of eligible products on www.pearljam.com. Purchases are deducted from the redeemer's gift card balance. Any unused gift card balance will be placed in the redeemer's PearlJam.com account. If a purchase exceeds the redeemer's gift card balance, the remaining amount must be paid with another payment method. To view your gift card balance, log in on PearlJam.com, go to “My Account” and click “Gift Cards & Balance” from the drop down menu. No fees apply to gift cards.
Once a gift card order has been submitted, the order cannot be edited. Gift cards may not be used for the purchase of membership renewals. Gift cards cannot be used to purchase other gift cards. Gift cards cannot be transferred for value, or redeemed for cash, except to the extent required by law.
Risk of Loss:
A customer may give their redemption code to another fan to use for the full amount. But once a gift card redemption code has been redeemed into that fan's account, no amount of it can be transferred back to the original recipient's account or any other fan's account.
We have the right to close customer accounts and bill alternative forms of payment if a fraudulently obtained gift card is redeemed and/or used to make purchases on PearlJam.com.
General Terms:The PearlJam.com Conditions of Use apply. Gift cards are issued by Ten Club LLC, a Washington corporation. When you purchase, receive or redeem a gift card, you agree that the laws of the State of Washington, without regard to principles of conflict of laws, will govern these gift card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law.
How do I buy a Gift Card?
An electronic gift card will be sent via email to the recipient. The recipient will receive a customized email with instructions on how to redeem their gift card.
Go to: http://pearljam.com/giftcards
• Select the design you would like to include
• Determine the amount you would like to give
• Fill in the information requested
• Review the information
• Enter your payment information
• Set the date and time you would like to *send
*You can choose to either send the gift card immediately, or to have the gift card be sent on a date in the future (e.g. birthdays, anniversaries, holidays, etc.)
When does the Gift Card EXPIRE?
Gift cards do not expire.
How do I REDEEM my Gift Card?
Visit: Redeem GiftEnter Redeem Code & Click Redeem Gift Card
What can I USE my Gift Card for?
*Gift cards cannot be used towards Ten Club Membership Renewals.
I purchased a Gift Card for someone, and they did not receive it to their inbox. What do I do?
Have the recipient check their junk/spam folder for the email first. If they’re unable to find the email in their junk/spam folder, please contact firstname.lastname@example.org to let us know. Verify the recipient’s email address for us as well.
Also try doing a search for email@example.com it may come up as it seems email providers are bundling emails now.
I entered the wrong email address for the recipient. How can i fix this?
Send an email to firstname.lastname@example.org verifying the recipient’s correct email address and letting us know what email address you typed in.
I entered the wrong delivery date. How can i fix this?
Send an email to email@example.com and let us know when you would like the gift card to be sent. Please also verify the recipient's email address.
Can I purchase a physical Gift Card to be mailed?
Gift cards are only available digitally. You can print the gift card out though if you’d like.
What if my purchase costs less/more than my Gift Card balance?
Once you make your purchase, if the amount is less than your balance, the remaining balance will remain in your account and will not expire. If the amount of your purchase is more than your gift card balance, you can just pay the remainder with a Credit or Debit card.
Am I required to have a Membership or a PearlJam.com Account to use my Gift Card?
You do not need to be a Ten Club Member to purchase most items in our Shop. You will however need to register a free account here if you do not already have an account set up to claim the balance on your gift card.
I have a PearlJam.com account, but received a Gift Card to a DIFFERENT email address. What do I do?
No problem. You will be able to redeem your gift card in your existing PearlJam.com account. If you do not have a PearlJam.com account, you will be prompted to create one when trying to redeem your gift card. Please visit the redeem link provided in your gift card email and enter the code. The value of the gift card will then be added to your existing or new PearlJam.com account.
How do I purchase a New Membership with my Gift Card?
Once you have redeemed your gift card, you will see that you have an account balance for the value of your gift.
To purchase a NEW membership, visit the Join page. During checkout, mark the box next to “Use account balance?”. Your membership will then be paid for with your account balance.
Can I use my Gift Card for my Membership Renewal?
How do I use my Gift Card?
To make a purchase using the gift card, visit the Shop and add the items you would like to purchase to your shopping cart. Then, select "Use your account balance towards this order" as payment.
I just placed an Order and Forgot to use my Gift Card. what can I do?
The only way to fix this is to cancel and refund the order. After the order has been canceled and refunded, you will need to repurchase your order with the gift card. Unfortunately, this fix will depend on if the order has been processed and/or shipped. Please email firstname.lastname@example.org with your Order Number.
Please know that the gift card does not expire, so you could always use it for your next purchase.