If you are having difficulty with the site or have some questions, please take a moment and check these F.A.Q.s before contacting the Ten Club. You may find your question has already been answered:

If you cannot find an answer to your question, please feel free to contact us by phone or through the appropriate email address on the contact page

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ALL INFORMATION IS SUBJECT TO CHANGE. CHECK BACK OFTEN.
** Last updated 07/23/08 **

Q: What formats are the digital downloads?
A: Digital bootlegs of each show are available as digital downloads in two audio formats, MP3 or FLAC. By selecting "MP3," you will receive a collection of MP3 audio files that can be played from your hard drive and transferred to a digital music player like an iPod. By selecting the "FLAC" digital download option, you will get a collection of files that have been created using the Free Lossless Audio Codec (FLAC). It is a higher quality audio file than an MP3. Please note that FLAC files have a very large file size and CANNOT be played on digital music players like an iPod. You can read more about FLAC here. If you are not sure what a FLAC file is, we suggest you do NOT download it.

Q: How can I play my FLAC files in iTunes?
A: You’ll need to convert the FLAC files before you can listen to them in iTunes:
Flac to aiff
FLAC to mp3 - PC
FLAC to mp3 - Mac OS X

Q: When are all the 2008 downloads available?
A: All the 2008 are now available as digital downloads.

Q: I placed an order for a bootleg download. How do I get it?
A: Go to the Goods section and click the LOG IN button to access your account. Once you are logged in, hit the PROFILE button and on the Profile page you will see a list of all your orders. Click the order number for the downloads and you will see a "download" link in your order detail. Click "download" and save the ZIP file to your own computer, then unzip the files and play in your favorite digital music player.

Q: Why is the link to my download not working?
A: Reasons the download will not be allowed; Max download attempts have been exceeded, the download has expired, or the URL is "hacked" e.g. someone is trying to hack the system and get free downloads. If you feel the downloads have been incorrectly disabled, please contact .

Q: When I went to download the files, all I got was a ZIP file. What is a ZIP file?
A: A ZIP file is merely a storage format to put all of your MP3s into one. easy to download file instead of each track separately. You can open a ZIP file through WinZIP or Stuffit Expander. You must "unzip" the files in order to listen to them. Programs like iTunes will NOT work with just a ZIP file.

Q: Is there any downloadable artwork for the digital bootlegs?
A: You have two options. There are some digital files in the Digital Extras Pack that can be used in iTunes or other digital players. But they are not specific for each show. Or you can download CD Inserts and Tray Inlays for all the bootlegs. PDF files - pj2008_cdart.zip

Q: Can I buy downloads from other Pearl Jam tours?
A: Currently only bootlegs from the 2008 tour are officially available from pearljam.com. At this time there are no specific plans to make previous tours available, but if that changes we will send an email blast out to all the Ten Club members and post the information on the site.

Q: Where are the bootleg CDs I ordered?
A: While your order was placed through pearljam.com, all 2008 bootleg CDs are manufactured on demand by Kufala Recordings and being shipped from their location in California. They are not being shipped from Ten Club. If you ordered several items, the CDs will arrive separately. If you have questions about your CD order please contact Kufala and include as much information as you can about your order.

Q: Is there a two-ticket limit per member per show, or for the entire tour?
A: 2 tickets per member per show ...

Q: I see a time listed for the ticket presale, what time zone is it in?
A: All times are posted in Pacific time, PDT is Pacific Daylight Time. If you are on the East coast and you want to purchase tickets at 1pm PDT, you will be purchasing the tickets at 4pm EDT. Please use www.timeanddate.com for more time zone questions.

Q: Can I buy a single ticket?
A: No, all Ten Club tickets are sold in pairs.

Q: Can I purchase more than 2 tickets?
A: No, 2 tickets per show only.

Q: Will the tickets be mailed to me in advance or do I have to pick them up at will call?
A: All Ten Club tickets are collected at will call on the day of the show.

Q: Can I buy tickets for someone else?
A: No, the Ten Club member must be present to collect the tickets on the day of the show.

Q: Is there wheelchair accessible seating for these shows?
A: If you require an ADA ticket, please contact the Ten Club directly during the presale and we will attempt to accommodate the request. There is a very limited number of ADA seats available through the Ten Club presale. Please contact 1-800-724-8038 during the presale.

Q: What is the Ten Club?
A: The Ten Club is Pearl Jam's longstanding official fan club. Here's what you get for a one year subscription:

- Two beautiful copies of Deep Magazine filled with great photos and cool content about your favorite band

- Our promise to do our darndest to get you the absolute BEST tickets in the house to Pearl Jam shows around the world

- Access to Ten Club members-only merchandise like limited edition silk-screened posters from Pearl Jam tours

- A holiday 45 RPM vinyl single with songs not found anywhere else.

Click here to find out how to join.

Q: Where does my membership fee go?
A: Membership fees help to cover the cost of production, design and postage for the newsletters and Christmas singles. The fee for international members is $5 higher to cover international postage rates.

Q: How long does my membership last?
A: Your membership is good for one year from the date it's processed. Your membership expiration date will be printed on the bottom right corner of the mailing labels on all your Ten Club mail.

Q: Can I have multiple memberships?
A: No. One membership per individual only.

Q: Will band members read my mail?
A: We can't guarantee a band member will read your mail, but the Ten Club staff opens and reads every letter. We reserve letters and gifts for the band to sift through, so we don't discourage you from sending your love.

Q: How do I get tickets through the Ten Club?
A: When a tour is announced, tickets will be made available to purchase at the Ten Club before they go on-sale to the general public. We will send all eligible members an email with the pre-sale ticket information. We will also make this information available in the NEWS and TOUR section of our site. Policies and conditions vary from tour to tour, so the most accurate information will be posted with a tour announcement.

We can not guarantee tickets for all fan club members for all shows, with limited restrictions and deadlines, but we do make them available whenever possible.

International territories can be a little tricky, but we do our best to come up with a solution to accommodate our fan club members worldwide.

Q: I would like to give a fan club membership as a gift. How do I do that?
A: If you'd like to purchase a gift membership online, you'll need to make sure you are logged out of your existing membership account, and you'll need to REGISTER with the gift recipient's email address and a password. At that point, you can follow the regular directions to join the fan club, just make sure you put their name and address as the main information, and your billing information in the space provided.

Please note: an email confirmation will be sent to the email address registered to the gift recipient.

If you do not want an email to go to them, or you'd like to purchase the gift membership offline, you may purchase it via mail, email or fax: 206.447.1848

Q: Why is it that when I login to the site, i says "welcome back, (My Name)", but when I try to check out in the Goods section, it takes me back to the login area and says I'm not logged in?
A: In order to login or register online successfully, you must have cookies enabled. If you do not know what cookies are or how to enable them,click on this cookie tester to determine your system information.

Q: How do I change my personal information?
A: You can always change any personal information including your email address, password, mailing address, etc., in your PROFLIE. Just go to the GOODS section, login with your email address and password, and click on PROFILE.

Q: Why did I lose 30 dys when I renewed my past due membership?
A: Here is an example of how this works. A member is 30 days delinquent, renews membership properly, membership end date reverts to original date, not renewal date. The question is "why did I lose 30 days?" The answer is while the member was within the grace period their membership was still technically active, or at least they are seen as current. When they pay, we charge the member for those 30 days.

Q: How do I authenticate my email address?
A: Go to the GOODS section and click the "Log In" button. If you have not been authenticated yet, pearljam.com will automatically send an email to the email address you have listed in your profile. Once you get the email from donotreply@lists.pearljam.com, click the link inside the email and you will be authenticated. PLEASE CHECK YOUR SPAM FILTER if you do not get the email. Make sure you allow all emails from pearljam.com and tenclub.net. If you are still having trouble, you can contact shipping(at)tenclub.net. You should also see an Account Authentication page where you can enter in a new email address or enter in your authentication code that was emailed to you.

Q: What are "cookies" and how can I make sure they're are enabled?
A: When you visit a website for the first time, a cookie (special type of file) is deposited and saved on the hard drive of your computer. On subsequent visits to the same site, cookies will remember your previous visits, in the same way that a shopkeeper will remember your face when you visit the shop. The shopping cart program uses cookies to record each item you have collected as you navigate through the site. When done shopping, the Web page can use all of your accumulated cookies to calculate the charge. If you do not know if you have them enabled, click on this cookie tester to determine your system information.

Q: Is the retail site secure? I don't see a lock icon in the lower corner.
A: Yes. The GOODS section shopping cart is placed within an iframe and that is why you do not see the secure lock icon in the lower corner of your browser. However if you access the shopping cart page without the iframe around it, you will see the familiar lock icon. Ten Club takes online security very seriously and will always do the most we can to protect all your transactions.

Q: How can I check my order?
A: Just go to the GOODS section, login with your email address and password, and click on PROFILE.

Q: Why is the GOODS section not letting me login to the site?
A: In order to login or register online successfully, you must have cookies enabled. If you do not know what cookies are or how to enable them, click on this cookie tester to determine your system information.

Q: I live in either Bulgaria, Ghana, Indonesia, Macedonia, Malaysia, Morocco, Nigeria, Philippines, or Tunisia, how can I order?
A: If you are placing and order from Bulgaria, Ghana, Indonesia, Macedonia, Malaysia, Morocco, Nigeria, Philippines, Tunisia, you will need to fax us a letter of authorization with your full name as it appears on your credit card, the card number, expiration date, billing address, authorization to charge your card and a photo copy of the front and back of your credit card. Please send fax to: (206) 447-1848. We are sorry, but we need this information to combat fraudulent orders.

Q: I found an error in the set lists. What should I do?
A: The set lists on pearljam.com were collected from several sources, including fan sites and their correspondents over the years. From time to time, the set lists differ from site to site and with Pearl Jam's own records. This is understandable considering the way the data has been reported and gathered over the years. In order to enter the data into a searchable database, we have simplified some of the elaborate notation found in some of the set lists, but hope that we have preserved the richness of the reports of those who attended and documented the shows. Let us know if you find any errors by writing to with "Set lists" in the subject line.